FAQ

Frequently Asked Questions about Summer Get Aways

Select the question below to view answers.

New! Regarding the new Immunization page for Guests and CIT’s. Do I need to enter all the immunization details? Can’t the medical professional just send this info?

No, we are now required to obtain this information directly from the participant or their parent/legal guardian. All information must be entered OR the not received box must be checked. The question(s) underneath must also be answered. Any additional comments regarding immunizations can be entered below.


New! What if I can’t find immunization records, especially if it’s been a number of years?

Enter in all the immunization records you have. For those you don’t, check not received.
Then answer the question below with the option of “I have an exemption/reason to not enter some/all of the information above” and explain that the records cannot be found.


Will Special Touch be mailing applications?

No. All applications are ONLY available online through specialtouch.org/getaways. Please read all information on this page. Then click on the Summer Get Away Online Registration link to bring you to CampDoc to register.


Why is the application paperless?

Today, everything is becoming automated, electronic and paperless. I am sure you have already experienced this through mobile phones, debit cards, PayPal, etc. Paperless is quicker, more efficient for our limited staff, and more cost effective – keeping our costs lower for participants. With campground price increases, we do our best to cut costs to bring the best tuition price to our guests while making sure we have all the amenities of a fun Summer Get Away.


What type of registration do I choose?

Details regarding registration options can be found on the Summer Get Away Information page. If you have questions regarding a specific situation, you can also contact the local Coordinator for additional clarification.


My whole family wants to attend, how do we register and what will we be charged?

Each Guest-REQUIRING CARE (registration option for those whose parent/guardian is caring for them) pays the registration fee for their location. The cost for one parent/guardian (their registered Personal Care Staff) is included in this registration fee. IF any additional family member has a disability, they should register as a Guest-REQUIRING CARE (and have an additional parent/guardian included in their registration fee as their registered Personal Care Staff). AFTER which, any additional parents/siblings, not requiring care, should register under Family Member and pay the corresponding rate.


Can I use one account for my family or group home?

Yes, multiple applications can be completed in CampDoc under one login/email address.


Are masks, vaccinations, or up-to-date immunizations required for participation?

Special Touch Ministry leaves the choice of wearing a mask and/or being immunized up to each individual. While some immunization info is requested and required by state law (to be used by medical staff), Vaccinations ARE NOT required. If you choose to wear a mask, remember to bring your own supply.


I do not see a paper version of the reference form?

All references must be submitted online using this link https://www.specialtouch.org/stmonlinereference.


I do not have access to a computer, what can I do?

Visit a library, check with your church, or ask a friend who may have a computer. You can also use a tablet or smartphone if necessary.


What does the Lockout Date mean?

Lockout date is the absolute last day to access your application and get all your information entered and/or uploaded as well as have all balances paid in full. If information is missing and balances are not paid, your registration will be CANCELLED by 11:59 pm CST of the lockout date. All funds will be returned minus fees-SEE CANCELLATION POLICY.


What is your Cancellation Policy?

NO TUITION REFUNDS FOR CANCELLATIONS LESS THAN 2 WEEKS PRIOR TO THE GET AWAY
Refunds prior to the two weeks before the Get Away or any over-payments will be returned to applicant minus a $10.00 handling fee + a 4.25% transaction fee. A full refund is given if Special Touch is unable to accept an applicant.

Please allow up to six weeks to receive the refund by mailed check. Refunds will only be given in the same calendar year in which the payment was made.


What will I need to register?

You will need access to the internet, email address, and all personal information for the applicant, including payment information such as Credit or Debit card information, or Bank routing number and checking account numbers.


What types of payment do you accept?

We accept bank transfers (require bank account and routing numbers), Visa, Mastercard, Discover, and American Express. If applicant does not have a credit/debit card, prepaid credit cards can be purchased from retail stores.


Does Special Touch bill Service Agencies?

NO. Billing to Service Agencies is the sole responsibility of the applicant/guardian. At this time, reimbursements for deposits will not be assessed a processing fee. NOTE: Tuition is not tax-deductible.


Who do I contact for help?

For questions concerning the Summer Get Aways in general, contact Central Processing at cpo@specialtouch.org or 715-258-2713.
NOTE: In order to avoid communication delays when calling, be sure to listen and choose the correct department for your call.
While we try to respond in a timely manner, our staff has limited hours and availability, high workloads, and may be working remotely. You may receive a faster response from us by completing this form or communicating via email. Thank you.

If you have technical questions about the website used for the application (CampDoc), contact the Help Center at THIS LINK (live chat is available) or by calling 734-619-8300 x2.

If you have questions specific to a Summer Get Away location, please contact that Coordinator directly. Contact information is located on this page.


QUESTIONS WHILE COMPLETING THE CAMPDOC APPLICATION

What if I clicked on the link and it takes me to a page that does not load?

  • Google Chrome and Microsoft Edge are the most compatible browsers. Internet Explorer is NOT compatible with the online application because Microsoft does not securely support it any longer.
  • Make sure your computer and browser are up-to-date and have cookies and JavaScript enabled.
  • If the page still does not load, you have a technical issue. Contact the Campdoc Help Center at 734-619-8300.

  • I answered all of the questions I see, but the page is not advancing?

    Scroll to the bottom of the page and click Next.


    What is the benefit of creating a login?

    Creating a login makes it unique and secure to each person when dealing with guardian and medical waivers. It also can be used year after year so your information will be saved, requiring you to enter in less information in the future.


    What do I do after I register and pay my deposit?

    After you register, you will be directed to fill out a health profile. Each section will turn from a red circle to a green check mark in the column on the right side of your screen, once all the required fields are completed. health profile navigation


    How does my guardian sign the authorization?

    If the guardian is not the person completing the application, they will need to be invited and allowed access to your account. Follow the instructions below to send an invite and allow access.
    1. Click on your name on the left side.
    2. Click on Manage Users

    3. Enter the Guardian’s email address in space provided
    4. Click Add User, Guardian’s email will be listed under invited and they will receive an email. Have them check their spam account if they did not receive it.

    5. In the email, there will be a link for the Guardian to click. This will bring them to a page for them to accept your invite and then create their log in.
    6. Guardian then clicks on health profile under your name in the column on the left
    7. Guardian then clicks on Authorization in the column on the right
    8. Guardian must read the authorization and scroll down to the bottom and type their name in the space provided. This is an electronic signature.
    9. After this is completed, a green check mark will appear next to Authorization in the right column. Guardian may then log out as Authorization is complete. Guardian will also receive emails stating the status of the application, etc.


    What do I do after I complete my health profile?

    Once you complete your health profile, a green box will pop up saying your health profile is complete you can log out. Note: Just because you have completed this portion of your application, it does not mean you are accepted. The Coordinator must make sure housing and proper care is provided for you.

    The next step is to check your email. The Coordinator and National Office will be in communication with you through email and postal mail. NOTE: If you unsubscribe from CAMPDOC emails, you may not receive any additional communications from Central Processing or the Coordinator regarding your registration.

    Acceptance letters will be sent through the mail from the local Coordinator approximately two weeks before the Get Away date.


    I entered wrong information, how do I fix it?

    Depending on what information that needs to be changed, you just need to highlight and retype it. FOR INFORMATION ENTERED WHEN YOU SETUP YOUR ACCOUNT LOGIN (such as your email address), contact Central Processing and they will help you with the change.


    I entered everything on the screen in CampDoc, why does it still show a red circle that I am incomplete?

    Scroll down through the questions, as there is more information that needs to be completed. If fields are red, they must be filled out in order to be complete. If you are a returning applicant through CampDoc, you will also need to click on CONFIRM INFORMATION after reviewing information you entered in previous years.
    Please review section


    ADDITIONAL QUESTIONS AFTER COMPLETING THE APPLICATION

    Once I register, am I automatically accepted to attend the Get Away?

    No. Completing the registration does NOT mean you are accepted. The Coordinator must make sure housing and proper care is provided for you. Watch your mail and email. NOTE: If you unsubscribe from CAMPDOC emails, you may not receive any additional communications from Central Processing or the Coordinator regarding your registration.

    The Coordinator and Central Processing Office will be in communication with you through email and/or postal mail.

    Acceptance letters will be sent by mail and/or email, from the local Coordinator, approximately two weeks before the Get Away date.


    How will I know the status of my application?

    You will receive reminder emails for incomplete applications, as well as money due. You will also receive an email when your health profile is complete.
    Check your SPAM folder just in case. NOTE: If you unsubscribe from CAMPDOC emails, you may not receive any additional communications from Central Processing or the Coordinator regarding your registration.

    Acceptance letters will be sent by mail and/or email, from the local Coordinator, approximately two weeks before the Get Away date.

    Up until the time of Get Away you will receive emails about insurance through CampDoc. Do not feel obligated to purchase, that is solely up to you. Special Touch Ministry, Inc. is not affiliated with the insurance offer and does not receive income from the offer.


    What should I bring to Summer Get Away?

    Additional and activity-related details for each location will be provided in your final acceptance letter.

    Possible things to pack** include:
    • bedding / sleeping bag / pillow
    • washcloths / bath towels /beach towels
    • personal toiletries (shampoo, soap, toothpaste, hand sanitizer, etc.)
    • swimsuit and/or cover-up
    • bug repellent and/or sunscreen
    • Bible
    • raincoat and/or jacket for cool/inclement weather
    • additional clothing and bedding if needed for incontinence, including depends
    • medical equipment and supplies that may be needed (Bed rail, night-light, Medical lift, CPAP, gloves, incontinence supplies)
    • If bringing a CPAP machine or other machine to assist with sleeping, please bring your own power strips and extension cords
    • any other items that would make your stay more comfortable
    • medications, medication form (sent to you by coordinator after acceptance), and copy of medical insurance card

    NOTE: STATE LAW REQUIRES ALL medications brought to camp by a camper or staff member (including those in prepackaged pill packs provided by the pharmacy service) be properly labeled by the pharmacy with all of the following:
    a. The name of the staff, guest, or cit
    b. The name of the medication
    c. The dosage
    d. The frequency of administration
    e. The route of administration
    f. Name of the prescribing physician
    g. The prescription number
    h. The date prescribed

    ALL OTC medications including vitamins, supplements and natural remedies brought to camp by a camper or staff member shall meet all of the following:
    a. Clearly labeled with the name of the staff, guest, or cit
    b. In a container labeled with the name of the medication and directions for use.

    **Please mark items with guest’s name to eliminate mix-up


    What time should I arrive and what time would I be leaving?

    These details are provided in your acceptance letter as each location’s check-in and checkout times can vary. On average, staff orientation begins on the start date at 10am. Guest check-in begins on the start date at 1pm. Guest checkout is 1pm on the end date. Staff checkout approx 2pm on the final date. IMPORTANT: Please review your acceptance letter carefully. We WILL NOT have staff available for any guests arriving prior to check-in time or staying later than checkout time.